Customer Advisor - Remote
Remote, Toronto, ON
Tucows (NASDAQ:TCX, TSX:TC) is on a mission to make the Internet better by providing people everywhere with online access to be empowered to make individual contributions. As a company, we embrace a people-first philosophy that is rooted in respect, trust, and understanding to encourage freedom, inspire innovation, and promote inclusivity; creating an environment for everyone to thrive!
Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway. We are a 25-year-old global start-up embracing agility and creativity in order to continually seize opportunity for growth. We have evolved from a start-up domain service provider to becoming the second-largest domain wholesaler in the world while expanding our business with Ting, an Internet services company partnering with towns and cities to change what customers expect from their Internet Service Provider. We are building fiber networks across the US and have already launched Gigabit speed service in Maryland, Virginia, North Carolina, Colorado, Idaho and California, laying the groundwork for rapid scale.
Our growth has been incredible, smart, and measured, built on a solid technical and financial foundation. We have doubled our workforce in the last 4 years and continue in rapid expansion mode, providing services to millions of customers around the world.
About the opportunity
Customer Service Advisors at Tucows are the first and only point of contact for our customers.
This is a fast-paced and challenging role - you will need to show patience, calm, and control under sometimes stressful conditions. We are looking for detailed, open-minded, curious, self-motivated, and resourceful problem-solvers. You are highly organized, quality-minded, and able to focus on detail.
Our most successful Advisors are warm, friendly, energetic, put a premium on communication, building rapport with our customers and other employees and prize helping other people.
Tucows runs one of the most dynamic customer service operations in the world. We have unparalleled benefits, generous vacation time, amazing perks, a highly competitive starting wage, and we will train you and surround you with a first-class team. That said, our focus is on customer service. That means talking on the phone with customers for hours on end, the continual pressure that comes from the non-stop flow of questions, and a work schedule that rotates on a monthly basis. We seek out individuals who understand and embrace this, and we’ve built a team of Customer Service Careerists who thrive in these conditions. Our Customer Service Leadership team all started out answering the phones, and we take a long term view of your progression in our organization. We deeply believe that a career in Customer Service should be a rewarding option for the right people.
We strive to provide exceptional customer service, value, and easy to use tools – no exceptions! Our goal is for every customer to leave their interaction feeling happy and well informed.
In order to be considered, you must be available for a variety of shifts, which rotates monthly with as little as 30 days notice, up to 8.5 hours per day, anywhere from 7:00 am to 1:00 am Monday to Sunday, including statutory holidays. Also, you are required to have an Internet connection; either Fiber, Cable or DSL (not satellite or wireless data) with a minimum of 10Mbps download speed and 5Mbps of upstream (upload) speed or higher.
We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.