Service Desk Analyst - Remote

Remote, Toronto, ON

Tucows (NASDAQ:TCX, TSX:TC) is on a mission to make the Internet better by providing people everywhere with online access to be empowered to make individual contributions. As a company, we embrace a people-first philosophy that is rooted in respect, trust, and understanding to encourage freedom, inspire innovation, and promote inclusivity; creating an environment for everyone to thrive!

Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway. We are a 25-year-old global start-up embracing agility and creativity in order to continually seize opportunity for growth. We have evolved from a start-up domain service provider to becoming the second-largest domain wholesaler in the world while expanding our business with Ting, an Internet services company partnering with towns and cities to change what customers expect from their Internet Service Provider. We are building fiber networks across the US and have already launched Gigabit speed service in Maryland, Virginia, North Carolina, Colorado, Idaho and California, laying the groundwork for rapid scale.

Our growth has been incredible, smart, and measured, built on a solid technical and financial foundation. We have doubled our workforce in the last 4 years and continue in rapid expansion mode, providing services to millions of customers around the world.

The Corporate IT team is looking for a Service Desk Technician to join the herd. We are responsible for supporting technology for all corporate employees. This includes their devices, peripherals, accounts, email etc. We also look after the corporate backend environment, which means exposure to server operating systems, networking and security opportunities!

As a Service Desk Technician, you will leverage your technical skills by handling and resolving incoming support incidents, provisioning of devices and software deployments. Demonstrating your customer service skills while helping users overcome their technical issues will be core to this role. Having a constant appetite for knowledge and self-improvement will make you an excellent candidate for this role. While on the team, having a "can do" attitude will help you succeed.

You will be exposed to many different technologies and platforms and be provided many opportunities to learn.

Does this sounds like you? we would love to hear from you.

Key Responsiblities

  • Providing 1st level support to all Tucows Employees (on prem and remote)
  • Provisioning equipment to end users
  • Solving end user technical issues
  • First level Windows Server Administration duties
  • Account administration (PW resets, account creations, group membership modifications)
  • Corporate IT asset management
  • Solve VPN issues
  • Participation in project work as assigned
  • Participation in on call rotation

Key Skills

  • Superb interpersonal skills & service excellence crucial in this role
  • Experience with deployment of PC, Apple and Linux devices
  • Experience following and crafting process documentation
  • Good knowledge of common Operating Systems (Win10, MacOS, Linux)
  • Basic knowledge of TCP/IP, DNS, DHCP, VPN
  • Intermediate knowledge of Active Directory
  • Basic VoIP understanding

 

We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply now
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