Account Manager

Tucson, AZ

Simply Bits, now part of Ting Internet, is the largest fixed wireless network service provider in Tucson, servicing thousands of residences, enterprises, educational institutions and government agencies across Southern Arizona.

With a rapidly expanding footprint, we are part of a larger team delivering future-proof internet in over a dozen Ting Towns across the country.

Ting, which is also part of Tucows (NASDAQ:TCX, TSX:TC), is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us.

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity:

Account Managers are responsible for the day-to-day account management of Simply Bits customers: meeting face-to-face with customers, coordinating installations, leading business reviews, promoting new products and services into existing accounts, and renewing contracts.

Responsibilities:

  • Manage ongoing relationships with accounts to facilitate their satisfaction with our services
  • Prepare and deliver accurate and timely sales documentation to customers and/or internal departments to facilitate the sales process
  • Touch base with assigned accounts on a routine basis through email, phone or in-person
  • Meet with and coordinate with assigned outside sales Account Executive on day-to-day activities
  • Work with clients to understand and identify their strategic vision, objectives, and needs while aligning our products and services where business opportunities exist
  • Work with support and sales engineering to determine the best solution for our customers
  • Maintain accurate and timely customer records
  • Other duties as assigned

A bit about you:

  • College degree preferred
  • Quantifiable experience and success in sales and account management, preferably within the telecommunications industry
  • Minimum of 2 years B2B inside sales or account management
  • Curiosity about and/or aptitude for understanding use of technology in business environment
  • Strong client-facing skills and effective selling to an executive, owner, and/or decision maker
  • Excellent verbal and written communication skills
  • Be team oriented and comfortable collaborating with staff
  • Ability to successfully work autonomously while demonstrating excellent time management skills
  • Strong computer skills including Microsoft Office, with experience working in a CRM application
  • Valid Driver's License and auto insurance

Other requirements:

  • This position will require the ability to work both remotely and in office
  • The well-being and safety of both our employees and customers is very important. All employees who must come into an office setting or come into contact with customers will be required to provide proof of having received the COVID-19 vaccination.
  • Ability to drive between company office and service areas, both existing and prospective, as assigned

 

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

TUCOWS - OUR STORY

Learn more about Tucows, our culture and employee benefits on our site here.

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