Director Infrastructure Engineering

Remote, Toronto, ON

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains.

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

Today, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd! 

Key Responsibilities

  • Four core areas of responsibilities: Capacity planning, Infrastructure Services Delivery, Storage, and Backup.
  • Lead and advance Tucows’ Private Cloud, Storage & Backup teams.
  • Maintain Tucows cloud infrastructure to sustain 99.999% availability and uptime SLA.
  • Responsible for overall team tasks, requests, prioritizations, ownership of Incidents and problems, and Change Management.
  • Develop Infrastructure roadmap, Infrastructure projects, resources and headcount allocation.
  • Own the evaluation of tools and be responsible for the deployment of automation, cloud enablement, self-serve tools and observability tools that are Infrastructure specific.
  • Partner with Engineering and other internal stakeholders to meet their demands
  • Support security and audit requirements, including disaster recovery and business continuity.
  • Develop team’s OKRs, and provide team members with career growth plans.
  • Continuously look for opportunities to optimize Infrastructure Services.
  • Chip into strategic planning, direction, and goal setting for Tucows Infrastructure.
  • Off-hours support based on business needs.

Core Proficiencies and Experience:

  • Extensive working record in Infrastructure and cloud services.
  • Demonstrate skills in team management, development and business growth.
  • Confident and able to make decisions and tackle problems working under pressure.
  • Experience with and focus on modern, automated approaches to Infrastructure and operations.
  • Strong DevOps CI/CD knowledge, including the use of DevOps tools such as Jenkins, Github, Salt, Terraform, etc.
  • Extensive experience in major Cloud solutions, visualizations, DNS,  and Infrastructure as a code.
  • Experience in Openstack, Proxmox, Elastic Clusters, Load Balancers, Security Groups policies.
  • Solid grasp of backup software solutions
  • Proficiency in monitoring tools such as Zabbix, Nagios, etc.
  • Handle vendors relationships
  • Able to work in a fast-paced and high demanding environment.
  • Scripting experience is an advantage.

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more about Tucows, our culture and employee benefits on our site here.

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