MDU Lead, OSP Engineering -Ting Internet - Remote

Denver, CO

Brief job description:

Responsible for providing engineering leadership and guidance around the implementation of telecom services for Multi-Dwelling Units (MDU’s) across the organization. Build, improve, and implement processes to ensure quick and reliable service delivery aligned with company initiatives and expectations. Ensure a high degree of cross-functional communication within the organization.

Major duties and responsibilities:

  • Actively and consistently support all efforts to simplify and improve the customer experience
  • Lead all aspects of external contractors to ensure timelines are met, and deliverables and expectations are in line with company standards
  • Review and complete field surveys to contribute to MDU solutions that meets applicable requirements
  • Establish goals and objectives that drive process improvement, consistency, and cost efficient MDU designs
  • Assist in preparation of project cost estimations including ISP, OSP, and equipment
  • Establish and maintain Permitting SOPs where applicable
  • Work with the standards team to build and maintain MDU Engineering Guidelines for the organization
  • Evaluate new OSP/ISP products and designs for possible implementation
  • Establish and ensure a quality records management process
  • Evaluate and collaborate with management regarding strategic planning of MDUs, and new product development and deployment
  • Ensure adherence to company safety standards
  • Ensures field compliance with corporate engineering standards, policies and procedures
  • Review, forecast, and manage capital and operational expenditures to ensure accountability to cost targets and goals
  • Identify engineering and deployment opportunities to inspire change and initiate ideas
  • Ensure timelines are met, projects stay on budget, and high quality standards are deployed
  • Creation and oversight of the change management approval process
  • Perform other duties as requested

Required qualifications:

  • Strong Outside Plant skills, abilities, and MDU specific knowledge
  • Ability to communicate with employees, customers, suppliers, in person, on video conference, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Knowledge of telecom products and services
  • Advanced knowledge of Service Provider FTTH engineering and construction practices
  • Ability to balance multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to use a personal computer and software applications
  • Knowledge of Digital Transmission, Electronic theory and Fiber Optic theory
  • Knowledge of National Electric Code and National Electric Safety Code
  • Organizational and strategic agility

Education:

  • Bachelor's degree in engineering or related field, or equivalent experience preferred
  • SCTE/BCTE certification or equivalent preferred
  • Industry and vendor specific certifications and training

Related experience:

  • 6+ years engineering OSP/ISP/MDU telecom experience
  • 5+ years demonstrated experience with project management
  • 5+ years demonstrated outstanding leadership skills

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more about Tucows, our culture and employee benefits on our site here.

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